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Ground Staff

DIPLOMA IN Ground Handling with Flight Dispatch & RTR

Master Aviation Operations with Flight Dispatch & RTR Expertise 

At Tigers Wings Aviation Academy, our 6-Month Diploma in Ground Handling with Flight Dispatch & RTR is designed to build highly skilled aviation professionals ready for technical and operational roles. Based in Chennai, this advanced program combines airport operations, flight dispatch training, and DGCA-focused RTR preparation to help you confidently step into critical aviation roles. 

DIPLOMA IN INTERNATIONAL AIRPORT GROUND HANDLING DIPLOMA

International Airport Ground Handling Diploma

South India’s most comprehensive 3-month ground handling qualification – the direct entry route to ramp, passenger, and cargo operations careers at Chennai and Tamil Nadu airports.

3M

Duration

312

Total Hours

20

Students/Batch

3 Months
312 Hours
12th Pass
Operations Career

Why Choose this program

The International Airport Ground Handling Diploma (TWA-002) is Tigers Wings’ 3-month professional entry programme for 12th-pass students targeting direct airport operations employment in Chennai, Coimbatore, and across Tamil Nadu and South India. It is the most-enrolled programme in the Tigers Wings portfolio and the industry’s standard entry diploma for ground handling careers at Indian airports.

Tigers Wings’ NSDC affiliation makes TWA-002 graduates eligible for Skill India certification recognition, increasing employability with government-contracted airport ground operations teams.

Programme Details

Programme Details

Course Code

TWA-002

Total Hours

312 Hours

Duration

3 Months

(78 Training Days)

Schedule

4 Hours per day

(Monday to Saturday)

Training Mode

Classroom + Grooming Studio + Mock Aircraft Door Trainer
+ Emergency Drill Area + Airline Visit

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Speak to an admissions counsellor

+91 9003480888

Most In-demand Aviation Course

Ground handling is the largest employment category at Indian airports – 40,000+ jobs across AAI’s 137 airports.

IATA AHM-Aligned Curriculum

Content mapped to IATA Airport Handling Manual standards – the global benchmark employers verify.

Simulated Check-in Counter

Hands-on practice on a simulated airline check-in environment – CUTE system, DCS, boarding pass printing.

Placement Support Included

Tigers Wings MoU partners conduct campus drives specifically targeting TWA-002 graduates.

Full Curriculum: Module by Module

Each programme is taught with real labs, current industry instructors, and clear career destinations. No fluff. No false promises.

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Module Cards

Module 01

Aviation Industry & Airport Ecosystem

Aviation Industry & Airport Ecosystem

What you'll learn

  • Global aviation: airlines, airports, ground handlers, regulatory bodies — industry map
  • Indian airports: AAI's 137-airport portfolio, GMR, Adani, GVK — how each operates
  • Stakeholder ecosystem: airlines, BCAS, customs, immigration, FSSAI — interdependency
  • ICAO Annex 14, IATA AHM, DGCA CARs — the regulatory documents ground handlers must know

Skills you'll gain

Aviation Operations Airport Ecosystem Industry Awareness
Flight Dispatch

Module 02

Passenger Handling & Check-in Operations

Passenger Handling & Check-in Operations

What you'll learn

  • Check-in: counter allocation, CUTE/CUSS/CUSSX systems, airline DCS, biometric integration
  • Queue management: Little's Law, dynamic counter allocation, peak staffing models
  • Boarding gate operations: seat allocation, boarding call sequence, overbooking management
  • PRM (Passenger with Reduced Mobility): EU regulation awareness, DGCA CAR obligations

Skills you'll gain

Check-in Procedures Passenger Service Customer Handling

Module 03

Baggage Handling & World Tracer

Baggage Handling & World Tracer

What you'll learn

  • BHS architecture: conveyor network, make-up units, HBS (Hold Baggage Screening) — end-to-end
  • ULD types: LD3, LD7, pallets — build-up, breakdown, compatibility charts
  • Mishandled baggage: PIR filing, World Tracer search categories, tracing timeline
  • IATA Resolution 753: baggage tracking obligation — airline compliance, ground handler role

Skills you'll gain

Baggage Operations Lost & Found Management World Tracer Systems

Module 04

Ramp & Apron Operations

Ramp & Apron Operations

What you'll learn

  • Ramp safety: PPE, FOD prevention, jet blast hazard distances, exclusion zones, speed limits
  • GSE identification: 25+ types — belt loader, hi-loader, GPU, PCA, tow tractor, catering lift
  • Marshalling: all 14 ICAO hand signals (day) + wand signals (night) — practical drill
  • Pushback procedure: tug types, towbar connection, brake rider, wing walkers, headset comms

Skills you'll gain

Ramp Coordination Apron Safety Ground Support Operations

Module 05

Aircraft Turnaround Coordination

Aircraft Turnaround Coordination

What you'll learn

  • Turnaround sequence: arrival → chocking → deboarding → servicing → loading → boarding → departure
  • Standard turnaround times by aircraft type: A320 (45 min), B737 (45 min), ATR (30 min)
  • OTP (On-Time Performance): departure delay root cause analysis — ground vs airline attribution
  • IATA delay codes: 30-series (ground handling), 70-series (technical) — attribution and reporting

Skills you'll gain

Turnaround Management Team Coordination Operational Efficiency

Module 06

Cargo Operations & Dangerous Goods Awareness

Cargo Operations & Dangerous Goods Awareness

What you'll learn

  • Cargo terminal flow: acceptance, screening, ULD build-up, loading, off-loading, delivery
  • Cargo documentation: Air Waybill (AWB), cargo manifest, e-freight — customs interface
  • Special cargo: live animals, human remains, valuables, pharmaceutical cold chain — handling protocols
  • IATA DGR basic awareness: 9 hazard classes — recognition, segregation, labelling rules

Skills you'll gain

Dangerous Goods Safety Cargo Handling Logistics Coordination

Certification on Completion

Diploma in International Airport Ground Handling — Tigers Wings Aviation Academy (NSDC Affiliated)

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OPPORTUNITIES

Career Opportunities After This Diploma

Graduates of TWA-002 are placed by Tigers Wings into roles including:
Career Roles Section
01

Ground Operations
Executive

02

Check-in Supervisor

03

Passenger Service
Agent (PSA)

04

Baggage Services
Agent

05

Cargo Operations
Agent

06

Aircraft Turnaround
Coordinator

Education

10+2 from any recognised board (any stream)

Language

English proficiency —spoken and written

Age

Minimum 18 years at time of enrolment

Physical

Generally fit; smart and presentable appearance

Flight Dispatcher

Take responsibility for flight planning, route optimization, and operational coordination. You’ll work closely with pilots and ensure safe and efficient flight operations. 

Assistant Flight Operations Officer 

Support airline operations by handling flight documentation, coordinating schedules, and assisting in operational decisions. This role ensures smooth execution of flights while maintainingcompliance with aviation regulations.

RTR Licensed Communicator

Become a certified aviation communicator responsible for handling radio communication between aircraft and ground stations. This role requires precision, clarity, and regulatory knowledge, making it essential for aviation safety and coordination. 

Airline Ground Operations Executive 

Manage key airport operations including passenger handling, ramp coordination, and turnaround processes.

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This training will allow you to acquire the initial skills required to develop your main duties as a cabin crew member, safety on board.

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Admissions

Start Your Aviation Journey

Join Tigers Wings and take the first step toward a successful career in aviation. Our admission process is simple and designed to help aspiring professionals begin their training with confidence.

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Frequently asked questions

After completing the Ground Handling Diploma, which companies can I apply to?
Graduates of TWA-002 are eligible to apply to all major ground handling companies operating at Indian airports — including AI-SATS (Air India SATS), Bird Group, Menzies Aviation, Dnata, and airport operator ground handling teams (AAI, GMR, Adani). Tiger Wings has MoU partnerships with hiring partners for placement support.
The Tiger Wings Ground Handling Diploma (TWA-002) is NSDC affiliated and designed in alignment with IATA AHM (Airport Handling Manual) standards. Direct IATA certification is not part of the base programme, but Tiger Wings is pursuing IATA ATC (Authorised Training Centre) status planned for Year 2–3.
Ground handling work involves ramp activity — outdoors, around aircraft, with some physical demands (loading, equipment operation). Students should be generally fit and healthy. There is no specific height or weight requirement for the course itself, though individual airlines and handling companies may have their own screening criteria for employment.
Yes. Tiger Wings does not penalise students for gap years. If you have completed 10+2 and are over 18, you are eligible for TWA-002 regardless of when you completed your school education. The admissions team will assess your profile in a counselling session.

We are a premier aviation training institute dedicated to shaping the next generation of industry leaders. With over two decades of experience, we provide an unparalleled educational experience designed for ambition.