DIPLOMA IN HOTEL MANAGEMENT 

Build a Global Career in Hospitality & Hotel Management 

At Tigers Wings Aviation Academy, our Diploma in International Hotel Management is designed to prepare students for successful careers in the global hospitality industry. Based in Chennai, this program equips you with professional skills, industry knowledge, and practical exposure required to excel in hotels, resorts, and luxury service environments. 

Diploma in International Hotel Management

Build a Global Career in Hospitality & Hotel Management ​

Tiger Wings’ hospitality flagship — seven modules of professional hotel management training with Opera PMS, silver service, bar operations, and an aviation–hospitality crossover career focus.

07

Duration

624

Total Hours

10+2

Students/Batch

why choose this program

The Diploma in International Hotel Management (TWA-009) is Tiger Wings Aviation Academy’s entry into premium hospitality training — a 624-hour, seven-module programme designed to prepare students for professional careers in hotels, resorts, airport hotels, airline catering, and the international hospitality industry.

The programme is uniquely positioned at the intersection of aviation and hospitality — making graduates particularly attractive to airport hotels (GMR Aerocity, Hyatt Bangalore Airport), airline catering companies (TajSATS, Air India SATS, LSG Sky Chefs), and Gulf hospitality operators who value the combined aviation–hospitality profile that Tiger Wings provides.

Programme Details

Programme Details

Course Code

TWA-009

Total Hours

624 Hours

Duration

6 Months

(156 Training Days)

Schedule

4 Hours per day

(Monday to Saturday)

Training Mode

Classroom + Opera PMS Lab + Restaurant Service Lab + Mock Guest Room + Bar Laboratory + Grooming Studio + Industry Guest Lectures

Opera PMS Lab Training

World’s most widely deployed hotel property management system — reservation, check-in, billing, group handling, and night audit training.

Silver Service Practical

Restaurant service training to international standard — full 2-course silver service evaluated in final practical examination.

5-Star Mock Guest Room

Complete replica guest room — bed-making, bathroom standards, turndown, VIP room preparation — all assessed to 5-star benchmark.

Aviation–Hospitality Career Bridge

Airport hotels and airline catering companies specifically seek Tiger Wings graduates for their combined aviation + hospitality profile.

Full Curriculum: Module by Module

Each programme is taught with real labs, current industry instructors, and clear career destinations. No fluff. No false promises.

Download Brochure
Module Cards

Module 01

Hospitality Industry Foundations

Advanced Ground Handling Operations

  • Global aviation industry: ICAO, IATA, DGCA — structure and regulatory authority
  • Airport organisation: all departments mapped to career opportunities
  • Role of aeronautical engineers in airport operations, dispatch, OCC, and MRO
  • International conventions, freedoms of the air, open sky policy and India's bilateral ASAs

Skills you'll gain

Hospitality Operations Guest Experience Industry Knowledge
Flight Dispatch

Module 02

Front Office Operations

Front Office Operations

  • Reservation channels: OTAs (Booking.com, Expedia, MakeMyTrip), GDS, walk-in — channel mix management
  • Room types (SGL/DBL/TWN/STE), rate management (BAR, corporate, packages) — PMS rate loading
  • Check-in SOP: pre-arrival blocking, VIP amenity, registration card, key issue, escort — full sequence
  • Check-out, billing (folio types, split billing, master folio), credit card settlement — PMS practical

Skills you'll gain

Front Desk Management Guest Relations Reservation Handling
Aviation Meteorology

Module 03

Food & Beverage Management

Food & Beverage Management

  • F&B structure, menu engineering matrix (Stars/Plowhorses/Puzzles/Dogs) — management decisions
  • Restaurant operations SOP, banquet management (BEO completion), buffet, room service — all outlets covered
  • Food cost % (28–35% benchmark), beverage cost % (18–25%), purchasing cycle, FIFO inventory — cost control
  • Wine service: red, white, sparkling — opening, decanting, pouring; spirits and beer; barista lab (espresso, latte)

Skills you'll gain

Restaurant Operations Service Standards F&B Coordination
Aviation Navigation

Module 04

Housekeeping & Accommodation Operations

Housekeeping & Accommodation Operations

  • Housekeeping structure, PMS room status codes (OC, OD, VC, VD, SO, DND) — reconciliation process
  • Room cleaning SOP, bathroom standards (colour-coded cloths), 5-star bed-making — mock room practicals
  • Linen management (3-par system), laundry operations, turndown service, VIP room preparation
  • Chemical safety (COSHH, MSDS), colour-coded cleaning system, pest control, lost & found procedures

Skills you'll gain

Housekeeping Management Room Operations Accommodation Services
Aircraft Systems

Module 05

Sales, Marketing & Revenue Management

Sales, Marketing & Revenue Management

  • Corporate sales (RFP season, LRA), MICE proposals, wedding sales, leisure and tour operator contracts
  • Digital marketing: SEO, Google Hotel Ads, Instagram content strategy, OTA extranet management, rate parity
  • CRM and email marketing: pre-arrival, during-stay, post-departure touchpoints — guest loyalty building
  • Revenue management: RevPAR, ADR, demand forecasting, BAR strategy, MinLOS, STAR report (occupancy/ADR/RevPAR index)

Skills you'll gain

Revenue Strategies Hospitality Marketing Sales Management
Safety & Emergency

Module 06

Bar, Beverage & Culinary Arts Introduction

Bar, Beverage & Culinary Arts Introduction

  • Bar setup and operations, classic cocktails: Mojito, Cosmopolitan, Negroni, Old Fashioned, Margarita — practical
  • Signature cocktail development, mocktail programme, beverage menu design and pricing — bar lab practical
  • Kitchen brigade (Executive Chef → Commis), cooking methods (dry heat vs moist heat), basic knife cuts

Skills you'll gain

Beverage Service Culinary Basics Bar Operations
Human Factors & CRM

Module 07

Hotel General Management, HR & Finance

Hotel General Management, HR & Finance

  • Hotel HR: high attrition (40–60% India), workforce planning, training, performance management (KRAs)
  • Labour law: Shops & Establishments Act, ESI, EPF, Maternity Benefit Act, Gratuity — hotel obligations
  • Hotel P&L in USALI format: revenue, GOP, departmental P&L — reading and management response
  • General Manager's role: daily schedule, HOD meeting facilitation, owner interface, brand guardianship

Skills you'll gain

Hotel Administration Team Leadership Financial Management

Full Curriculum: Module by Module

Diploma in International Hotel Management — Tiger Wings Aviation Academy

Apply Now
OPPORTUNITIES

Career Opportunities After This Diploma

Graduates of TWA-009 are placed by Tiger Wings into roles including:
Career Roles Section
01

Guest Service Associate / Front Office Executive — 5-star hotels, airport hotels
Executive

02

Food & Beverage Supervisor — hotel restaurants, banquet teams, all-day dining

03

Housekeeping Supervisor — hotels, resorts, serviced apartments

04

Revenue & Reservations Executive — OTA-dependent city hotels

05

Banquet & Events Coordinator — full-service hotels, conference venues

06

Airport Hotel Executive — GMR Aerocity Delhi, Hyatt Bangalore Airport

Education

10+2 from any recognised board (any stream)

Language

Conversational English essential for hotel service roles

Age

18–28 years at time of enrolment

Grooming

Smart, presentable appearance — grooming standards enforced throughout programme

Other

related

Programs

Pilot Training Program

Our Pilot Training Program is designed to prepare aspiring aviators for DGCA ground examinations for SPL, PPL, and CPL.

Pilot Training Program

Read More

Airport Technical Operations & Aviation Management

This program is tailored for engineering graduates who want to apply their technical knowledge directly within airport and airline operations. 

Airport Technical Operations & Aviation Management

Read More

Frequently asked questions

How does the Hotel Management course at Tiger Wings connect to aviation careers?

Yes. The Front Office module (Module 2) uses Opera PMS — the world’s most widely deployed hotel property management system — for reservation, check-in, check-out, group block handling, and billing training. Students complete the full guest cycle in Opera during the module and the final practical examination includes an Opera PMS task (complete a guest check-in, post F&B charges, process a billing dispute, and check out).

Yes, our training includes practical simulation sessions to prepare students for real-world aviation scenarios. 

Yes. The F&B Management module (Module 3) includes silver service training and the final practical examination includes a full 2-course silver service to a trainer acting as a guest — with wine service, table clearing, and billing. This is the international standard of formal restaurant service and is specifically required by 5-star hotel restaurants, airline business class catering, and premium resort F&B operations.

Hotel management freshers in Chennai typically start at ₹12,000–₹22,000 per month depending on the property (3-star vs 5-star) and role (GSA vs F&B supervisor). Airport hotel roles and airline catering supervisors can command ₹20,000–₹30,000 from the start due to the operational intensity. Gulf hospitality roles (Dubai, Maldives, Singapore) typically offer significantly higher packages — AED 2,500–4,000/month with accommodation — which is why Tiger Wings builds international placement into the career support programme.

Yes — no prior hospitality experience is required. TWA-009 is designed for complete beginners. Module 1 starts from the absolute foundation of the hospitality industry, hotel classification, and guest service philosophy. The practical labs (Opera PMS, restaurant service, housekeeping mock room, bar) build skills from zero. Students who complete the programme with Distinction are directly recommended for management trainee programmes at Marriott, Hilton, IHG, and Oberoi.

We are a premier aviation training institute dedicated to shaping the next generation of industry leaders. With over two decades of experience, we provide an unparalleled educational experience designed for ambition.