DIPLOMA IN HOTEL MANAGEMENT
Build a Global Career in Hospitality & Hotel Management
At Tigers Wings Aviation Academy, our Diploma in International Hotel Management is designed to prepare students for successful careers in the global hospitality industry. Based in Chennai, this program equips you with professional skills, industry knowledge, and practical exposure required to excel in hotels, resorts, and luxury service environments.
Diploma in International Hotel Management
Build a Global Career in Hospitality & Hotel Management
Tiger Wings’ hospitality flagship — seven modules of professional hotel management training with Opera PMS, silver service, bar operations, and an aviation–hospitality crossover career focus.
07
Duration
624
Total Hours
10+2
Students/Batch
why choose this program
The Diploma in International Hotel Management (TWA-009) is Tiger Wings Aviation Academy’s entry into premium hospitality training — a 624-hour, seven-module programme designed to prepare students for professional careers in hotels, resorts, airport hotels, airline catering, and the international hospitality industry.
The programme is uniquely positioned at the intersection of aviation and hospitality — making graduates particularly attractive to airport hotels (GMR Aerocity, Hyatt Bangalore Airport), airline catering companies (TajSATS, Air India SATS, LSG Sky Chefs), and Gulf hospitality operators who value the combined aviation–hospitality profile that Tiger Wings provides.
Programme Details
Course Code
TWA-009
Total Hours
624 Hours
Duration
6 Months
(156 Training Days)
Schedule
4 Hours per day
(Monday to Saturday)
Training Mode
Classroom + Opera PMS Lab + Restaurant Service Lab + Mock Guest Room + Bar Laboratory + Grooming Studio + Industry Guest Lectures
Opera PMS Lab Training
World’s most widely deployed hotel property management system — reservation, check-in, billing, group handling, and night audit training.
Silver Service Practical
Restaurant service training to international standard — full 2-course silver service evaluated in final practical examination.
5-Star Mock Guest Room
Complete replica guest room — bed-making, bathroom standards, turndown, VIP room preparation — all assessed to 5-star benchmark.
Aviation–Hospitality Career Bridge
Airport hotels and airline catering companies specifically seek Tiger Wings graduates for their combined aviation + hospitality profile.
Full Curriculum: Module by Module
Each programme is taught with real labs, current industry instructors, and clear career destinations. No fluff. No false promises.
Module 01
Hospitality Industry Foundations
Advanced Ground Handling Operations
What you'll learn
- Global aviation industry: ICAO, IATA, DGCA — structure and regulatory authority
- Airport organisation: all departments mapped to career opportunities
- Role of aeronautical engineers in airport operations, dispatch, OCC, and MRO
- International conventions, freedoms of the air, open sky policy and India's bilateral ASAs
Skills you'll gain
Module 02
Front Office Operations
Front Office Operations
What you'll learn
- Reservation channels: OTAs (Booking.com, Expedia, MakeMyTrip), GDS, walk-in — channel mix management
- Room types (SGL/DBL/TWN/STE), rate management (BAR, corporate, packages) — PMS rate loading
- Check-in SOP: pre-arrival blocking, VIP amenity, registration card, key issue, escort — full sequence
- Check-out, billing (folio types, split billing, master folio), credit card settlement — PMS practical
Skills you'll gain
Module 03
Food & Beverage Management
Food & Beverage Management
What you'll learn
- F&B structure, menu engineering matrix (Stars/Plowhorses/Puzzles/Dogs) — management decisions
- Restaurant operations SOP, banquet management (BEO completion), buffet, room service — all outlets covered
- Food cost % (28–35% benchmark), beverage cost % (18–25%), purchasing cycle, FIFO inventory — cost control
- Wine service: red, white, sparkling — opening, decanting, pouring; spirits and beer; barista lab (espresso, latte)
Skills you'll gain
Module 04
Housekeeping & Accommodation Operations
Housekeeping & Accommodation Operations
What you'll learn
- Housekeeping structure, PMS room status codes (OC, OD, VC, VD, SO, DND) — reconciliation process
- Room cleaning SOP, bathroom standards (colour-coded cloths), 5-star bed-making — mock room practicals
- Linen management (3-par system), laundry operations, turndown service, VIP room preparation
- Chemical safety (COSHH, MSDS), colour-coded cleaning system, pest control, lost & found procedures
Skills you'll gain
Module 05
Sales, Marketing & Revenue Management
Sales, Marketing & Revenue Management
What you'll learn
- Corporate sales (RFP season, LRA), MICE proposals, wedding sales, leisure and tour operator contracts
- Digital marketing: SEO, Google Hotel Ads, Instagram content strategy, OTA extranet management, rate parity
- CRM and email marketing: pre-arrival, during-stay, post-departure touchpoints — guest loyalty building
- Revenue management: RevPAR, ADR, demand forecasting, BAR strategy, MinLOS, STAR report (occupancy/ADR/RevPAR index)
Skills you'll gain
Module 06
Bar, Beverage & Culinary Arts Introduction
Bar, Beverage & Culinary Arts Introduction
What you'll learn
- Bar setup and operations, classic cocktails: Mojito, Cosmopolitan, Negroni, Old Fashioned, Margarita — practical
- Signature cocktail development, mocktail programme, beverage menu design and pricing — bar lab practical
- Kitchen brigade (Executive Chef → Commis), cooking methods (dry heat vs moist heat), basic knife cuts
Skills you'll gain
Module 07
Hotel General Management, HR & Finance
Hotel General Management, HR & Finance
What you'll learn
- Hotel HR: high attrition (40–60% India), workforce planning, training, performance management (KRAs)
- Labour law: Shops & Establishments Act, ESI, EPF, Maternity Benefit Act, Gratuity — hotel obligations
- Hotel P&L in USALI format: revenue, GOP, departmental P&L — reading and management response
- General Manager's role: daily schedule, HOD meeting facilitation, owner interface, brand guardianship
Skills you'll gain
Full Curriculum: Module by Module
Diploma in International Hotel Management — Tiger Wings Aviation Academy
OPPORTUNITIES
Career Opportunities After This Diploma
Graduates of TWA-009 are placed by Tiger Wings into roles including:
Guest Service Associate / Front Office Executive — 5-star hotels, airport hotels
Executive
Food & Beverage Supervisor — hotel restaurants, banquet teams, all-day dining
Housekeeping Supervisor — hotels, resorts, serviced apartments
Revenue & Reservations Executive — OTA-dependent city hotels
Banquet & Events Coordinator — full-service hotels, conference venues
Airport Hotel Executive — GMR Aerocity Delhi, Hyatt Bangalore Airport
Education
10+2 from any recognised board (any stream)
Language
Conversational English essential for hotel service roles
Age
18–28 years at time of enrolment
Grooming
Smart, presentable appearance — grooming standards enforced throughout programme
Other
related
Programs
Pilot Training Program
Airport Technical Operations & Aviation Management
Frequently asked questions
How does the Hotel Management course at Tiger Wings connect to aviation careers?
Yes. The Front Office module (Module 2) uses Opera PMS — the world’s most widely deployed hotel property management system — for reservation, check-in, check-out, group block handling, and billing training. Students complete the full guest cycle in Opera during the module and the final practical examination includes an Opera PMS task (complete a guest check-in, post F&B charges, process a billing dispute, and check out).
Does the Hotel Management diploma include Opera PMS training?
Yes, our training includes practical simulation sessions to prepare students for real-world aviation scenarios.
Is there a silver service practical examination in TWA-009?
Yes. The F&B Management module (Module 3) includes silver service training and the final practical examination includes a full 2-course silver service to a trainer acting as a guest — with wine service, table clearing, and billing. This is the international standard of formal restaurant service and is specifically required by 5-star hotel restaurants, airline business class catering, and premium resort F&B operations.
What is the typical starting salary for hotel management graduates in Chennai?
Hotel management freshers in Chennai typically start at ₹12,000–₹22,000 per month depending on the property (3-star vs 5-star) and role (GSA vs F&B supervisor). Airport hotel roles and airline catering supervisors can command ₹20,000–₹30,000 from the start due to the operational intensity. Gulf hospitality roles (Dubai, Maldives, Singapore) typically offer significantly higher packages — AED 2,500–4,000/month with accommodation — which is why Tiger Wings builds international placement into the career support programme.
Can I join the Hotel Management diploma without any hospitality background?
Yes — no prior hospitality experience is required. TWA-009 is designed for complete beginners. Module 1 starts from the absolute foundation of the hospitality industry, hotel classification, and guest service philosophy. The practical labs (Opera PMS, restaurant service, housekeeping mock room, bar) build skills from zero. Students who complete the programme with Distinction are directly recommended for management trainee programmes at Marriott, Hilton, IHG, and Oberoi.
We are a premier aviation training institute dedicated to shaping the next generation of industry leaders. With over two decades of experience, we provide an unparalleled educational experience designed for ambition.